ITM Reviews

I had a frustrating experience with the payment and invoicing on itm.com. The payment went through just fine, of course, but getting a clear invoice took forever. I had to follow up more than once, and even then it felt like nobody really knew what was happening. You’d think sending an invoice after taking someone’s money would be fairly straightforward, but clearly that’s asking a lot. I wouldn’t use them again if proper invoicing is important

I found a few of the basic things I was looking for, so the selection isn’t bad. That said, I was expecting more options in some categories. A few parts of the browsing felt a little unnecessary, especially when there weren’t that many choices anyway

I ordered this based on the info on itm.com. But what arrived did not match the page. The specs were different. So it ended up being useless for what I needed.

Support was not very helpful either. It felt like I had to prove the listing was wrong. That was frustrating. It wasted my time, and I would not trust their product pages again.

I tried using ITM for something the other day, and it was kind of frustrating. I’m not sure if I was just looking in the wrong place or what, but the pages felt cluttered and it took way longer than it should have to find basic info. Some of the links weren’t very clear either, and the whole site just feels a bit outdated and clunky. After a while I gave up and went somewhere else because it was easier. Not a great experience

I placed an order on itm.com it just kind of... went nowhere. I got the confirmation email, so I figured everything was fine, but then days passed with no real updates or anything useful. I ended up having to chase them myself, which is just not what you want after placing an order.

Support eventually replied, but it was slow and didn’t really answer what I was asking. At that point I didn’t feel confident it was going to ship anytime soon, or even when... so I cancelled it. Definitely not ordering from them again

I sent my meter in for calibration and, unsurprisingly I guess, it came back later than the timeline they gave me. The paperwork was fine once everything finally showed up, so at least there’s that. Support did reply, just not exactly in any kind of hurry. It wasn’t a complete disaster or anything, but it was definitely more frustrating than it needed to be

I reached out to support twice thinking it’d be sorted quickly, and at first I was trying to be patient. But after waiting days with no real reply, that patience kind of turned into frustration. It’s annoying when you feel like you’re just being ignored.

They did end up fixing the issue, so I’ll give them credit for that, but it took more back and forth than I expected. What really annoyed me were the constant reminders along the way — they felt aggressive and made the whole experience more frustrating than it needed to be...

The support team was nice, I’ll give them that, but it felt like they weren’t being given the full playbook or something. I had to explain the same technical issue twice, and the answer I got was super basic and didn’t really fix much. Not saying there’s a secret department hiding the real solutions, but it definitely felt like the useful info was locked in a vault somewhere. Took way longer than it should have.

I ordered from itm.com the item was fine once it finally showed up. But the shipping experience really stuck with me in a frustrating way. I remember checking the tracking over and over for days, and it just wouldn’t update, which made the whole wait feel even longer. It wasn’t a total disaster, but it was definitely annoying, especially if you’re hoping to get something quickly.

My order showed up in this super thin box with barely any padding inside, which was kind of surprising. I opened it at my kitchen table right after lunch, and the corners of the box were already crushed in. The item itself had a few marks on it too, so even if it was fine before it shipped, the packaging definitely didn’t do it any favors. not impressed and unhappy with the whole thing.

I was in a good mood when I tried it, but i still couldn’t get past the price. It just didn’t feel worth it to me for what I got

I tried to return an item and it ended up taking way longer than it should have. When I reached out about the warranty, the help I got didn’t really get me anywhere. It was one of those experiences that makes you think twice before ordering again

I was hoping this would hold up a bit better, but it stopped working after just two days. That pretty much told me everything I needed to know about the quality

I went in looking for a few parts I needed and at first I was hoping it would be a quick easy trip. Then I realized most of what I needed wasn’t even in stock. Like, seriously? It’s getting frustrating when this keeps happening